1. About Vytal Labs

Vytal Labs is a diagnostic laboratory providing laboratory testing and diagnostic support services primarily to healthcare businesses and institutions.

Our B2B services may support:

• Hospitals
• Clinics and doctors
• Diagnostic centres
• Corporate and institutional healthcare programs
• Healthcare organizations and other eligible business partners

Our services are intended to support diagnostic requirements through laboratory testing, sample processing, reporting and related B2B laboratory support.

2. Nature of Our Services

Vytal Labs provides laboratory diagnostic testing services and related B2B diagnostic support.

Depending on the applicable service arrangement, services may include:

• Routine laboratory testing
• Specialized laboratory testing
• Hematology testing
• Biochemistry testing
• Immunology testing
• Microbiology testing
• Hormonal testing
• Vitamin and mineral testing
• Diabetes-related laboratory testing
• Liver and kidney profiles
• Cardiac-related laboratory testing
• Fertility and reproductive health laboratory panels
• Sample collection and transportation support, where specifically agreed
• Digital laboratory reports
• Other laboratory testing services offered by Vytal Labs from time to time

The availability of any test, sample collection facility, turnaround time, pricing or other service shall be subject to operational availability and the applicable commercial arrangement.

3. B2B Services and Business Partnerships

Vytal Labs primarily operates as a B2B diagnostic laboratory partner.

Healthcare organizations may approach Vytal Labs for laboratory testing requirements, institutional diagnostic support, corporate healthcare requirements, referral arrangements, diagnostic centre support and other mutually agreed services.

Commercial terms, pricing, credit periods, sample logistics, reporting arrangements, service-level requirements and other business conditions may be separately agreed between Vytal Labs and the relevant business partner.

Where a separate agreement, quotation, purchase order, service-level agreement or other written commercial arrangement exists, its terms shall apply to the extent of any conflict with these Terms.

4. Eligibility

The Website may be accessed by individuals for informational purposes and by representatives of businesses or organizations seeking diagnostic laboratory services.

Where services are requested on behalf of an organization, the person making the request represents that they have the authority to communicate with Vytal Labs on behalf of that organization.

Users must provide accurate and complete information when submitting enquiries or requesting services.

5. Test Availability

The list of tests displayed on the Website is provided for general informational and business-enquiry purposes.

Vytal Labs reserves the right to:

• Add or discontinue tests
• Modify test specifications
• Modify sample requirements
• Change turnaround times
• Modify pricing
• Restrict availability based on location, sample type, technical requirements or operational considerations
• Require additional information or documentation before processing certain tests

Test availability may vary depending on laboratory capacity, technology, sample requirements, logistics and other operational factors.

6. Sample Collection, Handling and Transportation

Where sample collection or transportation is part of an agreed service, samples must be collected, labelled, packaged, stored and transported according to applicable laboratory procedures and requirements.

The processing of a sample may be affected by factors including:

• Incorrect or incomplete patient/sample information
• Insufficient sample quantity
• Improper sample collection
• Hemolysis or other pre-analytical issues
• Improper storage or transportation
• Temperature-related issues
• Delayed transportation
• Leakage or damaged containers
• Sample contamination
• Non-compliance with specified sample requirements

Where a sample does not meet the applicable acceptance criteria, Vytal Labs may reject the sample or request recollection, as appropriate.

Any recollection or additional logistical requirements shall be handled according to the applicable commercial arrangement.

7. Turnaround Time (TAT)

Turnaround times communicated by Vytal Labs are indicative unless a specific turnaround commitment has been expressly agreed in writing.

TAT may vary depending on:

• Test type
• Sample quality
• Sample volume
• Technical requirements
• Repeat testing or validation requirements
• Transportation time
• Holidays or operational conditions
• Equipment or technical issues
• Circumstances beyond the reasonable control of Vytal Labs

Certain specialized investigations may require longer processing times.

Where a material delay occurs, Vytal Labs may communicate the revised expected reporting timeline to the concerned business partner.

8. Laboratory Reports

Laboratory reports are generated based on the sample received and the applicable laboratory testing procedures.

Reports may be provided through digital or other agreed channels.

Where required, reports may be made available to the authorized healthcare organization, doctor, clinic, diagnostic centre, corporate client or other authorized party that submitted or requested the investigation.

Users and business partners are responsible for maintaining the confidentiality and security of reports received by them.

9. Medical Interpretation and Clinical Decisions

Laboratory test results are intended to support qualified healthcare professionals in clinical assessment and decision-making.

Vytal Labs does not provide medical advice through general information published on its Website.

Test results should be interpreted by an appropriately qualified healthcare professional in conjunction with the patient’s clinical history, symptoms and other relevant medical information.

A laboratory report should not, by itself, be treated as a substitute for professional medical consultation, diagnosis or treatment.

Vytal Labs does not guarantee that a particular test result will establish or exclude a specific medical condition.

10. Test Result Variations and Re-testing

Laboratory results may be affected by biological, pre-analytical, analytical and post-analytical factors.

Where a legitimate concern regarding a report or test result is raised, Vytal Labs may review the matter according to its applicable quality and laboratory procedures.

Depending on the circumstances, Vytal Labs may request additional information, review the sample, conduct verification procedures or recommend sample recollection/retesting.

Any retesting shall be subject to applicable sample availability, test requirements and Vytal Labs’ internal procedures.

11. Pricing and Commercial Terms

Pricing displayed or communicated by Vytal Labs may vary depending on the nature and volume of testing, business relationship, location, sample logistics and other commercial considerations.

For B2B clients, pricing may be provided through:

• Quotations
• Contracted tariffs
• Rate cards
• Purchase orders
• Service agreements
• Other mutually agreed commercial arrangements

Applicable taxes, transportation charges, collection charges or other agreed costs may be charged separately where applicable.

Vytal Labs reserves the right to revise non-contractual prices from time to time.

12. Billing and Payments

B2B clients shall make payments according to the agreed commercial terms.

Depending on the agreement, billing may be based on:

• Individual test orders
• Periodic billing
• Monthly invoicing
• Credit arrangements
• Advance payment
• Other mutually agreed payment mechanisms

The applicable payment terms shall be communicated to the concerned business partner.

Any overdue payment may result in suspension or restriction of services, subject to the applicable agreement.

13. Cancellation and Service Changes

Cancellation, modification or postponement of a requested service may be subject to operational feasibility and the applicable commercial arrangement.

Once sample collection, transportation, testing or processing has commenced, cancellation may not always be possible.

Where a test has already been processed, applicable charges may remain payable.

Specific cancellation and refund conditions, where applicable, may be agreed separately with the relevant B2B client.

14. Refunds

Any refund, credit adjustment or billing correction shall be considered according to the applicable commercial agreement and the circumstances of the request.

Refunds shall not automatically apply to services that have already been performed, samples that have already been processed, or third-party/logistics costs already incurred, except where otherwise agreed or required under applicable law.

15. Confidentiality

Vytal Labs recognizes the importance of maintaining confidentiality in relation to business and laboratory information.

Business partners are expected to maintain the confidentiality of:

• Commercial terms
• Pricing and rate cards
• Reports
• Patient information
• Login credentials
• Business information
• Technical information
• Other confidential information shared during the business relationship

Confidential information shall not be disclosed to unauthorized third parties except where required by law, regulatory authorities, professional obligations or with appropriate authorization.

16. Personal and Patient Information

Where personal, patient or health-related information is provided to Vytal Labs for the purpose of delivering diagnostic services, such information may be processed as necessary for service delivery, laboratory operations, reporting, communication, quality processes, legal compliance and other legitimate purposes.

Business partners are responsible for ensuring that they have the appropriate authority, consent or legal basis, where required, to share personal or patient information with Vytal Labs.

Vytal Labs shall handle information in accordance with applicable laws, its Privacy Policy and applicable contractual obligations.

17. Website Information

The information published on the Website is intended to provide general information about Vytal Labs and its laboratory services.

While Vytal Labs makes reasonable efforts to maintain accurate information, it does not guarantee that every item of Website content will always be complete, current or free from typographical or technical errors.

Test availability, pricing, turnaround times and service conditions may change without prior notice.

18. Website Use

Users agree not to:

• Use the Website for unlawful purposes
• Attempt unauthorized access to the Website or its systems
• Introduce malicious software or harmful code
• Interfere with Website functionality
• Copy or reproduce Website content without authorization
• Misuse Vytal Labs’ trademarks, branding or intellectual property
• Submit false, misleading or fraudulent information
• Use the Website to infringe the rights of Vytal Labs or any third party

Vytal Labs reserves the right to restrict or terminate access to the Website where misuse or unauthorized activity is identified.

19. Intellectual Property

All Website content, including text, graphics, logos, photographs, designs, icons, layouts, trademarks, software and other materials, unless otherwise stated, belongs to or is used by Vytal Labs under appropriate rights.

No content from the Website may be reproduced, modified, distributed, republished or commercially exploited without prior written permission from Vytal Labs or the applicable rights holder.

20. Third-Party Services and Links

The Website may contain links to third-party websites, platforms or services.

Such links are provided for convenience or reference. Vytal Labs does not necessarily control or endorse third-party websites and is not responsible for their content, availability, privacy practices or terms.

Users should review the terms and privacy policies of third-party services before using them.

21. Service Interruptions and Force Majeure

Vytal Labs shall not be responsible for delay or failure in performing its obligations where such delay or failure results from circumstances beyond its reasonable control.

Such circumstances may include:

• Natural disasters
• Floods
• Fire
• Epidemics or pandemics
• Government restrictions
• Regulatory changes
• Strikes or labour disruptions
• Transportation disruptions
• Power failures
• Internet or telecommunications failures
• Equipment failure
• Technical issues
• Civil disturbances
• War or similar events
• Other circumstances beyond reasonable control

Where reasonably practicable, Vytal Labs may communicate material service interruptions to affected business partners.

22. Limitation of Liability

To the maximum extent permitted by applicable law, Vytal Labs shall not be liable for indirect, incidental, consequential or special losses arising from the use of the Website or services, except where such limitation is not permitted under applicable law.

Nothing in these Terms shall exclude or limit any liability that cannot lawfully be excluded or limited.

Where a separate written agreement exists between Vytal Labs and a B2B client, the liability provisions contained in that agreement shall apply where applicable.

23. Indemnification

To the extent permitted by applicable law, a user or business partner agrees to indemnify and hold harmless Vytal Labs, its directors, employees, representatives and authorized personnel against claims, losses, liabilities or expenses arising from:

• Breach of these Terms
• Unauthorized use of the Website
• Misuse of services
• Submission of inaccurate information
• Violation of applicable laws
• Violation of third-party rights
• Unauthorized disclosure or misuse of information

24. Modifications to These Terms

Vytal Labs may modify these Terms of Use from time to time to reflect changes in its services, business practices, applicable laws or regulatory requirements.

Updated Terms will be published on the Website with an updated effective date.

Continued use of the Website after such changes may constitute acceptance of the updated Terms.

25. Governing Law

These Terms of Use shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from the use of the Website or services shall be subject to the jurisdiction of the competent courts having jurisdiction over the location of Vytal Labs, subject to any separate contractual arrangement between Vytal Labs and a business partner.

26. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions shall continue to remain effective to the extent permitted by applicable law.

27. Contact Information

For business enquiries, service-related questions or concerns, please contact Vytal Labs:

Vytal Labs
SK 239/240, Sector 116, Noida, Uttar Pradesh – 201301, India
Email: support@vytallabs.in
Phone: +91 8796801658
Website: https://vytallabs.in/

For B2B enquiries, please mention your organization name, contact person, requirement and relevant diagnostic testing requirements so that our team can assist you appropriately.

Vytal Labs – Your Partner in Better Diagnostics